Politique de retour
Preamble
Our policy lasts 14 days. If 14 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your portable wireless electric air pump must be unused and in the same condition that you received it. It must also be, preferably, in its original packaging.
The above eligibility criteria will differ if your item is defective or damaged upon receipt. In this case, please follow the procedure described in the exchanges section below.
Section 1 - Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Section 2 - Late or Missing Refunds (if applicable)
If you haven't received a refund yet, please check the following:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at Hdglobalselect@proton.me or via WhatsApp at hd@globalselect.
Section 3 - Sale Items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Section 4 - Exchanges (if applicable)
We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, send us an email at: Hdglobalselect@proton.me
In this email, please include:
- Your order number (or a copy of the invoice)
- Proof (a photo or video showing the defective and/or damaged parts)
Our team will then provide you with the appropriate return instructions.
Section 5 - Shipping Returns
To return your product, you must first email us at: Hdglobalselect@proton.me
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary (24 to 37 business days).
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without tracking.
Contact Us
For any questions regarding our return policy, you can reach us at:
- Email: Hdglobalselect@proton.me
- WhatsApp: hd@globalselect